Working collaboratively to build a system of housing and supports to prevent and address homelessness in Penticton
Southern Interior Region
100 More Homes Penticton is a group of community leaders who came together in 2016 initially to seek housing solutions and support for 100 vulnerable people in Penticton by July 2018. In 18 months of collaborative work, 133 people were housed. Individuals’ collaboration produced a collective voice to enrich support systems for those experiencing homelessness and enhance communication and education to the broader community. United Way British Columbia is the backbone organization supporting the collective.
While the initial goal has been met, there still remains a significant need in the community.
100 More Homes believes that every Penticton resident should have housing that is safe, accessible, appropriate, and affordable. For the Steering Committee, a society is successful when it provides equitable and inclusive opportunities for all and supports people when they are facing challenges in their lives.
The group was established to respond in a coordinated way to the ongoing and increasing numbers of people facing homelessness in Penticton and the associated health issues. The Steering Committee has generated huge successes for the community. It continues to passionately support vulnerable people in the community with the goal of preventing and addressing homelessness.
Our collaborative model and years of dedicated work were nationally recognized in 2024, as 100 More Homes Penticton was chosen as the only non-Reaching Home funded Community of Practice by the Ministry of Housing. This distinction supports our leadership in implementing the federal standard for housing and homelessness data.
As we move forward, we remain committed to leveraging the momentum built in 2024 to drive comprehensive, culturally appropriate, and sustainable solutions to housing insecurity, advancing our vision of a safe, stable, and inclusive community for all.
Over the last 8 years, 100 More Homes Penticton has transformed from a small informal group that met to discuss housing needs in the community into a formal collective with over 27 diverse organizations representing housing needs for a wide range of people.
As we move forward, we remain committed to leveraging the momentum built in 2024 to drive comprehensive, culturally appropriate, and sustainable solutions to housing insecurity, advancing our vision of a safe, stable, and inclusive community for all.
Mission
To work collaboratively to build a system of housing and supports to prevent and address homelessness in Penticton.
Vision
A community where all residents have a reasonable path to housing that is safe, stable, permanent, and appropriate for their respective needs.
Values
Every person in our community deserves to have a home
Multisector collaboration with shared goals and priorities is essential
Incorporating the Lived Experience voice within the Committee’s work
No one group or agency can solve the issue of homelessness alone; collaboration is essential
If you would like to read more about the collective purpose and commitment to these values, check out our Collective Impact Principles document that all Steering Committee members abide by.
Strategic Goals
Housing and Supports: Increase housing and supports for those experiencing and at risk of homelessness
Community Coordination: Create a coordinated system of intake, assessment and supports
Data: Produce consistent, reliable data to inform decision-making and advocacy
Communication: Enhance communication and education to the wider community
Structure
The 100 More Homes Steering Committee is made up of community partners and works as a communicator with the City of Penticton. From the steering committee, action tables branch out to work on specific areas of housing in Penticton, such as community outreach and youth.
Steering Committee
The Steering Committee provides high-level strategic direction for 100 More Homes Penticton, ensuring alignment across all tables and championing system-level change. This group includes senior leaders from government, nonprofit, health, and business sectors.
The Executive Committee oversees day-to-day coordination and accountability across the initiative. Members represent the funders, backbone organization and the Steering Committee Chair(s) and work together to advance shared goals, troubleshoot barriers, and support implementation of collective strategies.
The Youth Action Table centers the voices of youth and youth-serving organizations to co-design solutions that address youth homelessness. This table leads advocacy and systems change efforts to improve housing and supports for youth aged 12–25.
This table brings together outreach teams from across the community to share information, coordinate efforts, and ensure a collaborative, compassionate response to individuals experiencing homelessness.
Made up of individuals with firsthand experience of homelessness, this table informs all areas of the initiative. Members lead community initiatives, contribute to system planning, and ensure decisions reflect real-life challenges and solutions.
Housing Action Table (HAT)
The Housing Action Table focuses on identifying gaps and opportunities across the local housing continuum. It brings together housing providers, developers, and funders to explore innovative solutions and expand access to safe, affordable housing.
Formed in response to winter shelter needs, this sub-committee supports planning, operations, and evaluation of shelter services. It includes frontline agencies, government and health agencies, and community partners working to ensure low-barrier, dignified shelter options.
This table, also referred to as a ‘Situation Table’ supports individuals with complex needs through coordinated, wraparound responses. It brings frontline service providers together to develop shared support plans and improve continuity of care.
Community Action Table (CAT)
This associated table, facilitated by Urban Matters, functions as a cross-sector network focused on local coordination, collaboration, and innovation to address the toxic drug crisis and related social health issues. Aligned with the provincial Community Action Team model, it brings together health, housing, public safety, and community partners to strengthen integrated responses, reduce harm, and support community-driven solutions.
Compass House / Centre (PDSCL): 1706 Main St; ph. 250-490-9521 Emergency Shelter provides assistance and counselling for men and women. Blankets available when full.
Hughes House (South Okanagan Women in Need Society): ph. 250-493-7233 or 1-800-814-2033 Address is for office. Monday-Friday, 9:00am – 4:30pm. The SOWINS Transition House provides emergency housing for women, youth, and children who have experienced, are at risk of abuse or fleeing abuse.
Okanagan Nation Family Intervention and Service Society: ph. 250-493-4902 or 1-877-493-4909 Okanagan Nation Emergency Transition House – women, children, and elders.
Penticton Hostel: 464 Ellis Street; ph. 1-866-782-9736 Costs as low as $32 / night for dorm rooms. (*not free*) *Only accepts non-Penticton residents who have ID showing a home address outside of Penticton*
P+OPS Temporary Shelter: 441 Dawson Ave.; ph. 778-559-2603 24/7 Temporary Shelter operated by Penticton +area Overdose Prevention Society (P+OPS).
BC Housing: 451 Winnipeg St.; ph. 250-487-2530 or 1-800-834-7149 Social housing for low income families, seniors, people on disability pension, and those experiencing homelessness Reception hours: 9:00am – 4:00pm.
Penticton & District Society for Community Living: 180 Industrial Ave W.; ph. 250-490-020 Social housing programs for low income adults, families, seniors and people with disabilities Monday-Friday, 8:00am – 4:00pm.
South Okanagan Similkameen Brain Injury Society: 2 – 996 Main St.; ph.250-490-0613 Provides housing outreach information support to the general public and specific programs for people with brain injury. Monday-Friday, 9:30am – 3:30pm. *Closed 12pm-1pm* Access Centre: #209-304 Martin St.; ph. 250-493-6822 or 1-866-493-6822 Assistance with BC Housing Applications and referrals to SOSBIS Monday-Thursday, 10:00am – 4:00pm. *Closed 12pm-1pm*
Purple Community Pantry: 343 Ellis St. (outside the Elks building) Take what you need. 24/7
Salvation Army – Family Services / Food Bank: 2399 South Main Street; ph. 250-492-6494 Emergency food hampers, clothing & household items. *Registration, ID, & Proof of Address Required* Monday-Friday, 10:00am – 12:00pm & 1:00pm – 4:00pm
Summerland Food Bank: 14820 Victoria Rd. N.; ph. 778-516-0015 Emergency food and on-site resource centre for harm reduction / advocacy supports Monday-Friday, 9:00am – 4:00pm
Martin StreetOutreach Centre: 437 Martin St.; ph. 250-770-3696 Provides primary care services for people with mental health and substance issues. Monday-Wednesday, 8:30am-4:40pm & Thursday-Friday, 8:30am-12:00pm
Apple Plaza Walk-In Clinic: #162 – 1848 Main St.; ph. 250-493-5228 Non-urgent medical care for people who need health advice, assessment and or treatment for minor illness and injuries. Wheelchair accessible. Monday-Friday, 9:00am-6:00pm & Saturday, Sunday and Statuary Holidays, 10:00am-4:00pm
Peach City Medical Walk-In Clinic: #166 – 2111 Main St. (Located at the mall); ph. 250-276-5050 Provides access to non-urgent medical care by phone or in-person visit. Monday-Wednesday, 8:00am – 6:00pm, Thursday-Friday, 9:00am-5:00pm & Saturday, 9:00am-1:00pm
Penticton Regional Hospital: 550 Carmi Ave.; ph. 250-492-4000 Emergency Department provides a high-level, specialty medical care in emergency situations. 24/7
Penticton Downtown Mental Health Substance Use Centre: 437 Martin St. Unit # 117; ph. 250-770-3555 Mental health & substance use services for all ages. OAT prescribing walks-ins. Monday-Friday, 8:00am-4:00pm. OPS 1:00pm – 3:00pm
Penticton Options for Sexual Health Clinic: 740 Carmi Ave.; ph. 1-800-739-7367 Sexual and reproductive health services for all ages, all genders, and all orientations. By appointment only
Foundry Penticton: 501 Main Street; ph. 778-646-2292 Free Mental Health & Physical health services *Youth 12-24* Tuesday & Thursday, 1:00pm-5:00pm & Wednesday, 2:00pm-6:00pm Penticton Urgent Primary Care: 437 Martin St. Unit #100; ph. 250-770-3696 Available when you have a non-life threatening condition and need to see a health-care provider within 12 to 24 hours. Monday-Friday, 5:00pm-8:00pm & Saturday, Sunday and Statuary Holidays, 12:00pm-6:00pm
IH Outreach Wound Care Services: ph. 250-462-7457 Wound care services Monday-Friday, 3:00pm
Crisis Line: ph. 1-800-784-2433 24/7 telephone crisis intervention service
Indigenous 24-Hour Crisis Line – KUU-US Crisis Line Society: ph. 1-800-588-8717 24-hour provincial crisis and counselling line for First Nations Elders, adults, children and youth in need throughout BC. Services include follow-up or continuum care, risk assessments, safety monitoring, and 24-hour mobile outreach.
2SLGBTQIA+ Crisis Line: ph. 1-888-843-4564
Inuit and First Nations Hope for Wellness Line: ph. 1-855-242-3310 The Hope for Wellness Helpline offers immediate help to all Indigenous people across Canada 24/7.
BC Lifeline: ph. 310-1234 Helpline for Children & Youth
911: ph. 911 Emergency telephone number for police, fire or ambulance
HealthLinkBC: ph. 811 To speak with a registered nurse, dietitian or pharmacist. Have your Care Card number ready.
Mental Health Support Line: ph. 310-6789 (no area code needed) 24/7 emotional support, information and resources specific to mental health
South Okanagan Women in Need Society: ph: 1-800-814-2033 24/7 crisis line – support, resources, information. Safe, confidential shelter for women who have experienced abuse or are at risk of abuse.
VictimLink BC: ph. 1-800-563-0808 24/7 information and referral to services available for persons who are victims of crime and abuse.
Okanagan Lake Park: Lakeshore Dr just East of the Lakeside Resort Open year-round, 8:00am-5:00pm
City Hall: 171 Main St Open year-round, 8:30am-4:30pm
Ice Rink: Martin St & Eastbrook Ave (across from City Hall) Open year-round, 8:00am-5:00pm
Lakawana Park: Lakeshore & Power St (east side of park) Open year-round, 8:00am and 5:00pm
Skaha Lake Park: Skaha Lake Rd and Parkview St (one near the playground, one near the lacrosse box) Open year round, 8:00am and 5:00pm
Access Centre: #209-304 Martin St.; ph. 250-493-6822 or 1-866-493-6822 Warm clothing, coats, shoes, and socks available Monday-Thursday, 10:00am-4:00pm. *Closed 12pm-1pm*
Community organizations are working to coordinate clothing drives for donated winter items. If you are in need of winter clothing options, please let an outreach worker know and we can ask around to see what items are available at the time.
Alcohol & Drug Information and Referral Line: ph. 1-800-663-1441 Free, confidential information and referral services
Alcoholics Anonymous: ph. 250-490-9216 Call or visit https://www.bcyukonaa.org for meeting times and locations
Discovery House: ph.250-490-3076 Men’s recovery home for men suffering from drug & alcohol addiction. Penticton Recovery Resource Society
Johnson House /Nanaimo House: ph. 250-763-0456 Supportive recovery services. The Bridge Youth & Family Services
Martin Street Outreach Centre: 437 Martin St.; ph. 250-770-3696 Provides primary care services for people with mental health and substance issues. Monday-Wednesday, 8:30am-4:40pm & Thursday-Friday, 8:30am-12:00pm
Penticton Downtown Mental Health Substance Use Centre: 740 Carmi Ave.; ph. 250-770-3555 Wound Care and mental health and substance use services for all ages Monday-Friday, 8:00am-4:00pm
Foundry Penticton: 501 Main Street; ph. 778-646-2292 Free Mental Health & Physical health services *Youth 12-24* Tuesday & Thursday, 1:00pm- 5:00pm & Wednesday, 2:00pm-6:00pm
ASK Wellness FTIR Drug Testing Services: ph. 250-328-9619 (Alyssa) Free, anonymous Community Drug Checking Service Penticton + Area Overdose Prevention Society: Call or text: 778-559-2603 Temporary Winter Shelter, Nov-March 31st 24/7
Interior Health Self-Referral: ph. 310-MHSU (6478) Access Mental Health & Substance Use Services (MHSU) connects you to the service or services that meet your needs.
NORS National Overdose Response Line: ph. 1-888-688-6677 Services 24/7 Canada-wide consumption hotline to provide connection, support and safety for those using substances 24/7
South Okanagan Events Centre Walking Track: 835 Eckhart Avenue Monday-Friday,10:00am-4:00pm Closed on event days and holidays. For more information, visit https://www.soec.ca/arena-information/walking-track/.
Penticton Community Centre: 325 Power Street Monday-Friday, 6:00am-9:00pm & Saturday and Sunday,8:30am-8:30pm
Penticton Public Library: 785 Main Street Tuesday-Thursday, 9:30am-8:30pm, Monday, Wednesday and Friday, 9:30am-5:00pm and Sunday, 1:00pm-5:00pm
Penticton Seniors’ Drop-in Centre: 2965 Main Street Monday-Friday, 9:00am-4:00pm
City Hall: 171 Main Street Monday-Friday, 9:00am-4:00pm
Access Centre: #209-304 Martin St.; ph. 250-493-6822 or 1-866-493-6822 Helps with landlords, income assistance, disability applications, employment insurance, getting legal information, debts, family, health, income taxes. Monday-Thursday, 10:00am-4:00pm *Closed 12pm-1pm*
BC211: ph. 211 or bc211.ca Free database to search and find all available social resources in your area.
OneSky Community Resources: 330 Ellis Street; ph. 250-492-5814 Childcare & Support Services, Community Living Services, Youth & Family Services, Harm Reduction program Monday-Friday, 8:30am-4:30pm
Seniors Wellness at OneSky: 330 Ellis St.; ph. 250-487-7455 Information & Referral Services, Elder Abuse Awareness, Better at Home Program, Cooking Up Connection, Out and About Monday-Friday, 9:00am-4:00pm
BC Transit: ph. 1-844-442-2212 Transit Service Information Line South Okanagan Immigrant & Community Services: 340 Ellis St.; ph. 250-492-6299 Settlement services for immigrants and refugees. Language and employment training. Help navigating Canada’s social services, health system, etc. Monday-Friday, 9:00am-12:00pm & 1:00pm-5:00pm
SOWINS Mobile Outreach: ph. 250-809-7054 Harm reduction supplies, naloxone, referrals, personal items etc. Tuesday-Thursday, 5:00pm-9:00pm & Friday, 11:00am-5:00pm
P+OPS Mobile Outreach: ph. 778-559-2603 Penticton +area Overdose Prevention Society (P+OPS) mobile outreach van provides OPS/harm reduction supplies, referrals, naloxone, personal items, etc. During the Temporary Winter Shelter season outreach hours are irregular, call for more info.
Veterans Affairs Canada: 60 Nanaimo Ave W.; ph. 1-866-522-2122 Provides services for Veterans and their families Monday-Friday, 8:30am-4:30pm
Work BC Employment Services: 50 Calgary Ave.; ph. 250-770-5627 Access job search resources, employment planning, skills assessment, training, work experience opportunities and more. Monday-Tuesday, 8:30am-4:30pm, Wednesday, 8:30am-6:00pm, Thursday, 8:30am-3:00pm and Friday, 8:30am-4:30pm
CMHA Unity House Clubhouse: #103-1873 Main St.; ph. 250-493-6327 Unity House provides social, recreational and educational programs for individuals living with a mental illness. Monday-Friday,8:30am-4:00pm & Saturday-Sunday, 9:00am-4:00pm
Service Canada: 101-386 Ellis St.; ph. 1-800-622-6232 Single point of access to a wide range of government services and benefits (EI, CPP, CPP disability, etc.).: Monday-Friday, 8:30am-4:00pm
Service BC: 40 Calgary Ave.; ph. 250-487-4200 Driver Licensing / ID & BC Services Card Monday-Friday, 9:00am-4:30pm
Social Development & Poverty Reduction: 254 Haynes St.; ph. 1-866-866-0800 Income Assistance / Disability Assistance Monday-Friday, 9:00am-4:00pm. *Closed 12pm-1pm*
To download a PDF copy of all 2025 Penticton resources listed, click here.
COLD WEATHER RESOURCES:
To learn about temporary winter shelters and who to call in Penticton, please download:
Developed by using the 100 More Homes model as a framework, the Guide for Multi-Sector Collaboration is intended to give a starting point for collective impact to other communities looking for an innovative way to address complex social issues.
A look at Penticton’s 2024/25 Temporary Winter Shelter Model
A look through the lived experience lens of homelessness
United Way BC continues to support the 100 More Homes Steering Committee in Penticton. Recently the group released four videos highlighting pathways into and out of homelessness. The films were developed by the South Okanagan Lived Experience Circle and supported by OneSky Community Resources and United Way BC. They are part of the 100 More Homes anti-stigma and education campaign, helping build collective impact in communities to prevent and address homelessness.
If you or someone you know is experiencing or at risk of homelessness, you can call or text 211 anywhere in BC to connect to non-emergency community health and social services in your area, or visit bc.211.ca to search the BC211 online directory.
This report provides an overview of the work completed through the 100 More Homes Penticton (100MHP) collective through 2023,in partnership with the City of Penticton andUnited Way British Columbia (UWBC).
This report provides an overview of the work completed through the 100 More Homes Penticton (100MHP) collective through 2024, in partnership with the City of Penticton and
United Way British Columbia.