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Helpline Services

Connecting People to Community Resources

United Way BC Helpline Services offers live call, text, and webchat services that empower people by providing information about local programs and supports.  

BC211 Information & Referral Service

Inform USA Accredited

Accredited by Inform USA (formerly AIRS, Alliance of Information and Referral Systems) since 2008, we meet international standards relating to call response, privacy and confidentiality, and quality and accuracy of resources.

2022

  • 15,900+ Database Resource Records
  • 81,164 Help Line Requests Answered
  • 165,168 Referrals Made
  • 99,056 Online Resource Database Search Sessions 

“I know that our services and my work have had impact by how people express their gratitude at the end of the call. Sometimes it’s when I hear the caller take a deep breath and then a very long exhale…as if some heavy weight or burden has been lifted.”Grace, Community Resource Specialist 

Contact Us

Email: helpline-services@uwbc.ca

Phone: 604-875-6431